FAQ
What is unique and beneficial about Sweed Lashes?
Sweed is created by the professional makeup artist Gabriella Elio and every products is carefully chosen to give you the best experience and result. All the lashes are made with the highest quality and are very easy to apply thanks to the flexible cotton band.
What does the name Sweed mean?
Sweed is a playful combination of Sweden and sweet in one word. Gabriella (the founder) wanted to honor her country Sweden and the iconic blue box reminds you of sweets and macarons. Read more about it here
IS SWEED LASHES CRUELTY FREE?
Yes, we are completely Vegan & Cruelty free. Our lashes are only created with synthetic blended fibers or sterilized human hair. No product is created by or tested on animals!
What lash style would best fit me?
We offer virtual consultation thru Instagram. Send us a photo of you and let us help you to find the best lashes for your eye shape.
DO SWEED OFFER A MUA DISCOUNT
Yes, we know how hard you work and that is why we offer a professional mua discount. The discount offered is 30%. Apply here. Upon approval you will receive an email confirming your application status and your own unique discount code.
How long is the discount code valid?
For 24 months! We recommend applying for the MUA Discount Program once the discount expires.
How long is the discount code valid?
For 24 months! We recommend applying for the MUA Discount Program once the discount expires.
How many times can i use the lashes
You can use the lashes over 10 times. Just keep them clean after each use and they'll stay fabulous.
To keep them clean just peel off the lashes from the outer corner of your eyes after using them. Peel off the glue carefully that is sticked to the band. Store them in our beautiful box til you use them next time.
The lashes should not be in contact with water or makeup removers.
WHAT ARE THE SHIPPING TIMES?
- Shipping within 1 to 3 business days in Sweden and 3-4 business days to the US and the rest of the world
- Free worldwide delivery on orders over 50$
WHAT PAYMENT METHODS CAN I USE?
- Sweed accepts the following payment methods: Paypal, Visa, Mastercard and American express. The full amount will be charged on the date of the shipment (i.E. When the package is dispatched)
- If your country is part of the european union (eu), prices include swedish vat at 25 %. Shipping costs will be added to your order. Orders to countries outside the eu may be subject to vat, import duties and/or taxes, which are levied once your package reaches your country.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Sweed lashes online store cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to sweed lashes online store. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. However, sweed lashes online store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the eu, vat will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Please email press@sweedlashes.com to request a return authorization form.
Please email press@sweedlashes.com to request a return authorization form.
